Return policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .
Please contact our Customer service at to get the return address.
We want you to be completely satisfied with your purchase. If for any reason you are not delighted with your order, we offer a straightforward and hassle-free return process designed with your convenience in mind.
To ensure a smooth return experience, please review the following guidelines:
- Eligibility Conditions: Items must be unused and in the exact same condition as when you received them. They must also be returned in their original packaging to qualify for a refund.
- Time Frame: You have 3 days from the date of delivery to initiate a return request. We encourage you to act promptly to ensure your eligibility.
How to Initiate a Return
To start the return process, please send an email to lym12171006@outlook.com. In your email, include your order number and a brief reason for the return. Please note that you must email us to obtain the correct return address and further instructions. This step ensures that your package is directed to the right facility for faster processing.
Refund Processing
Once we receive your returned item and verify that it meets the return conditions, we will promptly process your refund. Please allow 5 to 10 business days for the refund to be completed and reflected in your original payment method.
If you have any questions or need assistance, do not hesitate to contact our support team at lym12171006@outlook.com. We are here to help!